Change Password?
Resetting your Sentara Wavenet password is an important step to keep your account secure and ensure uninterrupted access to employee resources. If you’ve forgotten your password, entered the wrong login details too many times, or if your account was locked for security reasons, the Change Password option allows you to regain access quickly.
Your Sentara Wavenet account contains personal and sensitive information, including your work schedule, pay statements, benefits details, and training resources. For that reason, it’s important to update or reset your credentials as soon as you experience issues. A secure password keeps your account protected while allowing you to stay connected to the tools you need every day.
How to Reset Your Sentara Wavenet Password
If you can’t remember your current password or need to change it for security purposes, here’s how to reset it:
Visit the Sentara Wavenet Login Page: Open your browser and go to the official Sentara Wavenet portal.
Click “Change Password”: Just below the login fields, select the Change Password link or visit (https://sentara.service-now.com/$pwd_reset.do?sysparm_url=sentara_pwd_reset) to start the reset process.
Enter Your Registered Username: Type in your Sentara username or employee ID. Be sure to use the same login information you were given at the time of employment.
Verify You’re Not a Robot: Complete the CAPTCHA security check to confirm your request.
Mobile or Email Verification: You may be asked to verify your identity by receiving a code on your registered mobile number or email. Enter the code to continue.
Create a New Password: Follow the on-screen instructions to set a strong new password. Make sure it’s something unique that you haven’t used before.
Log In with Your New Password: Return to the Wavenet login page, enter your username and the updated password, and you’ll regain full access to your account.
How To Recover Your Username or Employee ID?
If you’ve forgotten your Sentara Wavenet username or employee ID, don’t worry — it happens. While there isn’t a direct self-service option to retrieve it online, there are still a few simple steps you can take to recover your login details and regain access to your account.
Steps to Recover Your Username or Employee ID
1. Check Your Onboarding Documents: When you were hired at Sentara, you received onboarding paperwork or welcome emails. These often include your employee ID or login credentials.
2. Review Pay Stubs or HR Documents: Your employee ID may also appear on official documents like pay stubs or HR forms. Check both digital and printed versions.
3. Contact Your Supervisor or Department Manager: If you can’t find your ID in your records, ask your immediate supervisor or manager. They’ll be able to provide it quickly since it’s part of your employment file.
4. Reach Out to Sentara HR or IT Support: If your manager is unavailable or you need direct assistance, contact Sentara HR Service Center or the IT Help Desk. Be ready to verify your identity with personal details (like date of hire, department, or contact info).
5. Check Past Emails or Communications: Sometimes Sentara may have shared your username during the hiring process via email. Look back at old communications in case it was sent there.
6. Request Account Assistance: In rare cases where your employee ID cannot be located, Sentara HR or IT Support may help you reset or re-register your Wavenet access.
Quick Tip:
Once you’ve recovered your username or employee ID, store it somewhere safe and update your HR records with your current email and phone number. This will make future recovery much easier.